Politique de remboursement

Last updated: 16 October 2026

Returns and withdrawal

To arrange a return, please email help@biovenebarcelona.com. We will provide the appropriate return address and instructions. Please include your order reference, if available. Our registered office is a correspondence address and should not be used for parcel returns unless we instruct you to do so.

Statutory withdrawal

For eligible online consumer purchases in the EU, you may withdraw without giving a reason within 14 calendar days. The period starts the day after you or a person you nominate, other than the carrier, receives the goods. For goods in one order delivered separately, it starts after receipt of the last item. Other statutory extensions remain available.

Send a clear withdrawal statement to help@biovenebarcelona.com or by post to Biovene Cosmetics SL, Paseo de Gracia 95, 5-1, 08008 Barcelona, Spain. You may use the optional model notice below or an ordinary clear email. Prior approval is not required. Sending your notice within the period is sufficient.

Send the goods back without undue delay and within 14 calendar days after your notice; dispatch within that period meets the deadline. Keep proof of dispatch. Email help@biovenebarcelona.com for the appropriate return address and instructions. You do not need our approval to exercise your withdrawal right.

Condition and exceptions

For statutory withdrawal, you may inspect goods as needed to establish their nature, characteristics and functioning. You may be responsible for diminished value caused by handling beyond that level where permitted by law. Original packaging is helpful, but its absence does not automatically invalidate statutory withdrawal.

The right of withdrawal may be excluded for sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery and the legal exception applies. Outer-packaging opening alone is not a blanket exclusion. Buying at a discount does not by itself remove statutory withdrawal or defect remedies.

Shipping charges and refunds

You pay the cost of returning the goods, unless they are faulty or incorrect.

For withdrawal from the full order, we refund the price paid and the cost of the least expensive standard outbound delivery we offered. Extra charges for a more expensive delivery service you chose are not refunded.

We issue statutory withdrawal refunds without undue delay and within 14 calendar days of notification. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or evidence of dispatch, whichever is earlier. We use the original payment method unless you expressly agree otherwise and charge no refund fee.

Damaged or incorrect items

Contact help@biovenebarcelona.com if goods arrive damaged, are incorrect or do not conform to the contract. Please include your order reference and a description or photos of the problem, if available. Your statutory rights are unaffected. Applicable remedies remain available independently of the change-of-mind return period, and necessary remedy costs are not charged to you.

Contact and optional withdrawal notice

Return questions: help@biovenebarcelona.com. See our Contact Information.

Optional model notice: To Biovene Cosmetics SL, Paseo de Gracia 95, 5-1, 08008 Barcelona, Spain; help@biovenebarcelona.com. I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: __________. Ordered on: __________. Received on: __________. Name of consumer(s): __________. Address of consumer(s): __________. Signature only if on paper: __________. Date: __________. Delete the wording that does not apply. An order reference helps identification but is not a statutory condition.